Contact Support
Email support@cytrea.com with the email address on your Cytrea account, a short description of the issue, and any relevant screenshots or details.
Expected response time: We generally respond within 1-2 business days. Some billing, privacy, or account verification requests may take longer depending on the information needed.
Help Topics
Account and Login Issues
Help with sign-in, account access, email changes, password issues, and account settings.
Caregiver Profile Setup
Help adding experience, availability, profile photos, credential images, and hiring-related information.
Provider Job Posting
Help creating, editing, or managing provider job posts for Adult Family Home caregiver openings.
Applications and Messaging
Help with application status, direct messages, notifications, and provider-caregiver communication.
Hire Offers, Payment, and Contact Unlock
Help with hire offers, paid features, contact unlocks, checkout, and Stripe-processed payments.
Privacy or Data Requests
Help requesting access, correction, deletion, or other privacy support related to Cytrea data.
Important Hiring Reminder
Cytrea provides tools to support hiring workflows, but users are responsible for verifying employment, credentials, licensing, references, hiring decisions, workplace requirements, and compliance with applicable laws and regulations.